It is important to review and familiarize yourself with our camp policies below. By completing a camp registration, you are agreeing to these policies.
All camp registrations must be paid in full (or with installment arrangements to pay in full) to secure your spot at camp. All cancellation requests must be sent in writing to the registration office at email@example.com.
Royal Soccer Club reserves the right to change or update our policies, terms and conditions and/or programming as needed as a result of (but not limited to) Ministry of Health or health professionals making recommendations.
An example of this is past COVID-19 and infectious disease guidelines and vaccination policies prior to and/or during the summer or other factors affecting indoor /outdoor venue availability.
Children will only receive one camp soccer ball. If a camper attends 5 or more weeks of camp, they will be given a second ball during their fifth week of camp for no additional cost.
RSC, its staff, and/or members cannot be held responsible for lost, damaged or stolen belongings including clothing, soccer balls and electronics. Campers are encouraged to leave valuable items at home and not bring them to camp.
Our camp is run primarily outdoors, however, during inclement weather (rain, extreme heat, etc.), our camp will go indoors or take shelter temporarily in a designated area until the inclement weather clears, subject to facility availability.
If it’s a light mist, activities will continue outdoors as scheduled. In some locations and on some occasions, a school bus (or equivalent) may be required to bus campers and staff to a nearby indoor facility. Supervisors will do their best to notify parents in advance if we need to bus campers offsite temporarily or for the day.
Programmed activities may be modified to suit the indoor facility used. Please note, there are no refunds due to inclement weather.
Enjoying a leisure fun swim during the afternoons is regularly a part of our full day camp program. The afternoon swim and facility use are subject to local and provincial regulations and as such, may not be open and/or available for use some or most weeks.
If your camper(s) is registered for full day sessions and wishes to participate in the leisure swim, your camper(s) may be required to pass a swim test conducted by pool lifeguards.
If your camper(s) does not pass the swim test, this may limit their swim time OR require them to sit on the nearby pool deck (or other area) supervised by camp staff. Registrant acknowledges that RSC, volunteers, and campers are required to follow the pool or recreation facility rules and regulations.
Some locations do not swim every day. There are no refunds due to limited (or no) swimming.
We offer low cost extended care hours for before and after care, outside of our regular camp times. Our before-care option (drop off from 8:00-8:30am) is available for $25 per camper, per week. Our after-care option (for morning sessions, pick up is from 12:30-1pm or for full day sessions pick up is from 4:30-5pm) is available for $25 per camper per week.
If you would like both the before and after care option, the cost is $40 per camper per week. The before and after care service is a weekly fee and does not change regardless of how many days that week you wish to use the service.
Pro-rated refunds will not be provided for days where the services were not used.
Our camp days can be very long for our campers and staff, so we ask parents/guardians to make sure they pick-up their camper(s) no later than 5pm (for full day sessions if you’ve purchased the after care extended hours). Any pickup after 5pm will be subject to an onsite charge of $15 per 15 minutes, paid directly to onsite camp staff. We also reserve the right to ask you to withdraw from camp for multiple late pick-up occurrences past 5pm.
During your online registration process, you’ll be asked to list the name(s) of authorized people to drop off and/or pick up your child. If your camper(s) is not being signed in by a parent/guardian daily, a sign in/out release form must be completed. This form is available during the online registration process.
We are committed to providing a caring, friendly, and safe environment for all participants. Bullying of any kind will not be tolerated at our camps. We reserve the right to remove a camper from camp if we deem the behaviour to be inappropriate. Refunds will only be provided as determined by a member of the camp administrative team.
Aggressive and/or abusive behaviour or comments against staff, volunteers, campers and/or other guests will not be tolerated. Anyone exhibiting this behaviour will be asked to leave camp and are not welcome to return.
We strive to maintain a nut-free camp and ask that you DO NOT send peanut or nut products to camp with your child’s snacks/lunch.
Kids of all abilities are always welcome to our Royal Soccer Club camps! For campers who will be accompanied by a service/support animal, we ask that you contact our head office via email firstname.lastname@example.org before camp starts to be sure that the camp staff, as well as our facility partners for your camp location are made aware.
We try our best to accommodate the special needs of campers where we can. As the facilities/centres that we utilize vary by location, and may not be suitable for all, please get in touch with our head office before camps starts and we can learn more about your child’s needs. Please note that we are not able to offer one-on-one assistance/supervision for campers.
If your camper needs one-on-one assistance/supervision, we are happy to welcome a personal support worker (arranged by the camp family or guardian), or a parent or guardian to camp.
Royal Soccer Club does not offer a pick-up or drop-off service to or from camp.
At some locations, there may be the need for the campers and staff to travel offsite to another venue (swim facility, indoor facility or other) because of inclement weather or facility availability. By registering for camp, you give permission to RSC, its employees and volunteers to arrange for and facilitate bussing camper(s) to or from venues, when necessary. If camp must travel offsite for any reason, we will arrange bussing and your onsite supervisor will notify you.
For any medical issues or life-threatening allergies, please complete the Medical/EpiPen form available during the online registration process.
We accept the following major credit cards: VISA, VISA Debit, MasterCard, and American Express. All credit card payments are subject to a non-refundable 2.5% service fee. Personal Cheques will not be accepted as payment for registration fees. Cheques will only be accepted from pre-approved subsidies and organizations.
Royal Soccer Club welcomes feedback on how we provide customer service. Customer feedback will help us identify barriers and respond to concerns. For anyone who wishes to provide feedback on the way Royal Soccer Club provides goods, services or facilities to people with disabilities can provide feedback in the following way(s): email, phone, in person (either at our office or camp locations), mail, or other forms of communication as needed.
All feedback, including complaints or concerns, will be addressed on an individual basis by our Director of Operations. Customers can expect a reply to their concern within two business days. Royal Soccer Club will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
By registering for camp, you acknowledge that camp photos and video taken at soccer camp remain the sole property of such, and that they may be used in future and current print and online marketing campaigns, including our website.
You agree that RSC can collect, use, disclose and store personal information for purposes of grouping campers, collecting/processing payments, and email, mail, or other digital and social media promotional/marketing materials.
Royal Soccer Club is committed to providing accessible services that allow persons with disabilities to participate in camp activities wherever possible.
We’re committed to compliance with the Accessibility Standards for Customer Service. Royal Soccer Club is committed to excellence in serving all customers including people with disabilities. Our policies for Accessible Customer Service Plan are available upon request to email@example.com.
We may obtain your express consent to use personal information, or we may determine that consent has been implied by the circumstances. Consent could be in writing such as: signed registration form, signed medical or EpiPen forms, submitted e-forms online, or verbally in person or over the telephone.